A Houston jewelry repair shop losing leads through inconsistent follow-up. We built an automated capture and nurture system that tripled inbound conversions.
Susie's Jewelry Repair was a busy Houston shop where leads arrived through three channels - website forms, phone calls, and foot traffic. But there was no system connecting them. A voicemail from yesterday sat unheard. A web inquiry from three days ago never got a response. Walk-in customers received a hand-written repair quote that was never followed up. The owner was doing it all by memory and running out of time.
Susie knew she was losing business. She could feel it. But she is a jeweler, not a marketer. Every CRM she tried was built for enterprise sales teams with features she would never use and pricing that assumed a full-time person to manage it. She needed something that worked like a jeweler, not like a SaaS dashboard.
A lead management system that unifies website forms, phone calls, and walk-in data into one real-time dashboard. When a lead enters, it automatically sends SMS follow-ups at 1 hour, 24 hours, and 72 hours. Walk-in customers receive their repair quote by text within minutes of leaving the shop. The system connects to Google Calendar so booking confirmations happen automatically.
Lead follow-up dropped from 2-5 days to under 30 seconds. Follow-up rate went from approximately 45% to 94%. Inbound conversions tripled. The ROI section below captures the financials.
Susie checks her dashboard once a day instead of juggling three channels by memory. She focuses on the bench: repairs, custom work, and client relationships. The system handles follow-up, reminders, and booking confirmations.
"I went from losing leads to having a system that works even when I am not in the shop. SanLuis AI transformed how we run our business."
Your leads could be converting three times faster. Start with a $300 Discovery Session.
Start with a $300 Discovery Session. 60 minutes. Clear roadmap.